English Conversation Practice - Angry Customer

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LISTEN TO THE CONVERSATION

Practice Speaking - Select a Conversation Partner
conversation partner A
SPEAK WITH SALES CLERK
conversation partner B
SPEAK WITH CUSTOMER



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Sales clerk: Can I help you?
Customer: I want to speak with the manager.
Sales clerk: Is there a problem?
Customer: Yes! These shoes do not fit.
Sales clerk: Do you have the receipt?
Customer: Yes. I want a refund.
Sales clerk: This was a sale item. We do not give refunds on sale items.
Customer: I didn't know that.
Sales clerk: It's on the receipt.
Customer: Who reads the receipt?
Sales clerk: I'm sorry, but that is our store policy.
Customer: I am calling my lawyer!






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