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English Conversation Practice - Missing Order
LISTEN TO THE CONVERSATION
Practice Speaking - Select a Conversation Partner
SPEAK WITH SALES CLERK
SPEAK WITH CUSTOMER
Play / pause
Sales clerk: Can I help you?
Customer: I ordered a table a few weeks ago, but it still has not arrived.
Sales clerk: Do you have the order number or your receipt?
Customer: No. Unfortunately, I lost them both.
Sales clerk: I see. I can try to look it up with your address or phone number.
Customer: Here is both my address and phone number.
Sales clerk: I found your item. It was delivered to a different address.
Customer: So, what will you do about it?
Sales clerk: I am very sorry for the error. We will send a replacement table to your correct address as soon as possible.
Customer: Thank you for your wonderful customer service.
1. What did the customer order?
2. What happened to her order?
It was returned
It was cancelled
It was sent to the wrong address
It was put on hold
3. How did the sales clerk look up the customer's order?
Address and phone number
4. What is the sales clerk going to do?
Cancel her order
Send a replacement
Call her back
Talk to her manager
1. A table
2. It was sent to the wrong address
3. Address and phone number
4. Send a replacement
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