English Conversation Practice - Missing Order

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LISTEN TO THE CONVERSATION

Practice Speaking - Select a Conversation Partner
conversation partner A
SPEAK WITH SALES CLERK
conversation partner B
SPEAK WITH CUSTOMER



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Sales clerk: Can I help you?
Customer: I ordered a table a few weeks ago, but it still has not arrived.
Sales clerk: Do you have the order number or your receipt?
Customer: No. Unfortunately, I lost them both.
Sales clerk: I see. I can try to look it up with your address or phone number.
Customer: Here is both my address and phone number.
Sales clerk: I found your item. It was delivered to a different address.
Customer: So, what will you do about it?
Sales clerk: I am very sorry for the error. We will send a replacement table to your correct address as soon as possible.
Customer: Thank you for your wonderful customer service.






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