Customer: I need to place another order of office supplies.
Sales clerk: I can help you with that.
Customer: I notice we are paying a lot for delivery charges each month.
Sales clerk: We can give you a discount depending on how much you order per month.
Customer: We've been a good customer for over five years.
Sales clerk: Yes, I see your order history.
Customer: Can you waive the delivery fee for all future orders?
Sales clerk: I don't know if I can do that. I will talk to my manager and get back to you.
Customer: We would love to continue doing business with you, but your delivery fees are too expensive.
Sales clerk: I understand. I will call you back as soon as possible.