English Conversation Practice - Wrong Color Jacket

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LISTEN TO THE CONVERSATION

Practice Speaking - Select a Conversation Partner
conversation partner A
SPEAK WITH CUSTOMER
conversation partner B
SPEAK WITH CUSTOMER SERVICE REP



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Customer: I have a problem with my online order.
Customer service rep: What is the problem?
Customer: I order a black jacket, but I received a white one.
Customer service rep: I'm very sorry to hear that. We can exchange the jacket for you.
Customer: How do I return the wrong one?
Customer service rep: You can return it by mail or return it to one of our stores.






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