English Conversation Practice - Wrong Flowers

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LISTEN TO THE CONVERSATION

Practice Speaking - Select a Conversation Partner
conversation partner A
SPEAK WITH CUSTOMER
conversation partner B
SPEAK WITH CUSTOMER SERVICE REP



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Customer: I have a problem with my online order.
Customer service rep: What is the problem?
Customer: I ordered red roses for my wife, but she received daisies.
Customer service rep: I'm sorry to hear that.
Customer: It is our anniversary and roses are her favorite flowers.
Customer service rep: I will have red roses delivered to her as soon as possible.
Customer: What should I do with the daisies?
Customer service rep: Please keep them since we made the error.
Customer: That's very nice of you.
Customer service rep: I hope your wife enjoys both flower bouquets.






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