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Business English Conversation 20: Getting an Upgrade

1. to be on hold: to be waiting to talk to a person on the phone
  • I need to talk to someone in customer service, but I have been on hold for 45 minutes.
  • I hate it when I am on hold.
2. to get an upgrade: to get a better version of something
  • We got an upgrade at the hotel. They gave us a suite.
  • The rental car agency made a mistake with our reservation, so we got a free upgrade.
3. a supervisor: a manager or boss who watches and makes sure work is being done correctly
  • My supervisor is not nice.
  • Her supervisor yells at the employees. Everybody hates him.

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